At Bronson Lens, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund process.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging, including all accessories and documentation

  • Accompanied by a valid reason for the return

To initiate a return, please contact our support team at [email protected] within the 7-day period. We will provide return instructions based on your location.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery. Bronson Lens is not liable for items lost or damaged during return transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be issued in the form of store credit or bank transfer, depending on your region and preference.

  • Refunds are processed within 5–10 business days of receiving the returned item.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or damaged after delivery

  • Items returned without original packaging or missing parts

  • Custom or special-order items

Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please check your email for confirmation. Then contact your bank or payment provider as it may take additional time before your refund is officially posted. If you still have not received your refund, contact us at [email protected].

Questions?

If you have any questions regarding returns or refunds, don’t hesitate to reach out to our support team at [email protected]. We’re here to help!