At Bronson Lens, we take pride in ensuring that your photography equipment reaches you in excellent condition. Our shipping process is designed to provide a reliable and smooth delivery experience for all customers worldwide.
Order Processing
All orders placed through bronsonlens.com are processed with care and efficiency. Once your order is confirmed, it enters our system for packaging and dispatch. Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
Packaging and Handling
Every product is carefully inspected and securely packaged to prevent damage during transit. We use high-quality packaging materials to ensure your items arrive safely, especially fragile and sensitive equipment.
Shipping Methods
We partner with reputable courier and logistics services to deliver your orders. The courier used may vary depending on your location, order size, and item type. We always strive to choose the most reliable and efficient delivery method.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable). This allows you to monitor the status of your shipment until it reaches your doorstep.
International Shipping
Bronson Lens operates globally, and we proudly ship to customers worldwide. Please note that customs duties, taxes, or additional import charges (if applicable in your region) are the responsibility of the customer.
Damaged or Missing Items
If your order arrives damaged or with missing items, please notify us within 48 hours of receiving the delivery. Include photos of the damaged package and items, and email us at [email protected]. We will investigate and resolve the issue promptly.
Incorrect Shipping Information
Please ensure that your shipping address is accurate at the time of order. Bronson Lens is not responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.
Support and Questions
If you have any questions or concerns about shipping, please contact our customer support team at [email protected].